We make it as easy as possible for you to pay your bill. Instructions appear on the back of your monthly statement. We have also simplified your bill to make it easier to read and understand. View a diagram or watch a video of how to read your bill.
If you ever anticipate a problem paying your bill by the day it is due, please call us. Bill payment arrangements can be made - but only if we hear from you. Contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by emailing the Customer Service Form. The Collections Department can also help with payment arrangements either by email or calling 800-921-8105.
Enroll for Online Bill Pay
To Pay By Mail
Do not send cash. Please write your account number on your check or money order and mail payments to the address below. When possible, please include your bill stub with your payment. Mail payments to:
Frontier Communications
P.O. Box 20550
Rochester, NY 14602-0550
If you would like to make a payment by registered mail or overnight delivery, include your account number on your check and mail payments to: Frontier Communications, 180 South Clinton Avenue 4th floor, Rochester, NY 14646-0400.
To access our Billing & Payment FAQs, click here.
Click here to enroll, and using a prior bill as a guide, enter your account number (no spaces, dashes) as well as the personal identification number from your invoice. After you have successfully registered, click on View My Accounts and then click pay. There is no charge for this service; however, if you choose to continue to receive paper copies of your monthly bill, there is a nominal fee.
Do not send cash. Please write your account number on your check or money order and mail payments to the address below. When possible, please include your bill stub with your payment. Mail payments to:
Frontier Communications
P.O. Box 20550
Rochester, NY 14602-0550
If you would like to make a payment by registered mail or overnight delivery, include your account number on your check and mail payments to: Frontier Communications, 180 South Clinton Avenue 4th floor, Rochester, NY 14646-0400.
We accept MasterCard, Visa, Discover and many ATM cards.
If you have a 17-digit account number, call 1-800-921-8101
You can arrange for automatic payment from your bank account each month if you sign up for our Bank Draft program. Contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by email using our Customer Service Form. There is no charge for this service.
Western Union services are available to many of our customers. Western Union agents may be able to accept a payment on behalf of Frontier as an authorized agent, or you may be able to use their Quick Collect service to transmit a payment. For more information as to services available in your area, please contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by e-mail using our Customer Service Form. Western Union charges fees for their service.
We have many local agents across the U.S. where payments for Frontier bills can be made in person using cash, check or money order. These may include Frontier offices, Frontier retail stores, or other authorized Payment Agents. In addition to your payment, you will need to bring your bill remit stub with you. For a listing of agents available in your area, please contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by email using our Customer Service Form.